Senior Customer Care Specialist

Job Summary

A company is looking for a Sr Customer Care Specialist.

Key Responsibilities:

• Become proficient in knowledge base requirements and tools to resolve client needs efficiently
• Manage high volume of tasks, identify client needs, and provide solutions while maintaining accurate documentation
• Build relationships with clients, assist with onboarding, and ensure excellent client service

Qualifications:

• High School Diploma or GED required; College degree preferred
• Minimum of 4 years of customer service experience or equivalent
• Auction and/or logistics/transportation knowledge is a strong plus
• Demonstrated ability to adapt in a changing environment
• Experience in a customer-focused, service-oriented role