Senior Customer Care Specialist

Job Summary

A company is looking for a Sr Customer Care Specialist.

Key Responsibilities:

• Resolve client needs efficiently by utilizing knowledge base and maintaining accurate client records
• Manage high volumes of tasks while building sustainable client relationships and providing exceptional service
• Assist clients with onboarding and effectively communicate the use of client-facing tools

Required Qualifications:

• High School Diploma or GED required; college degree preferred
• Minimum of 4 years of customer service experience or equivalent
• Knowledge of auction and/or logistics/transportation is a strong plus
• Demonstrated ability to adapt in a fast-paced environment
• Experience as a customer-focused, service-oriented professional