Senior Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist Sr.

Key Responsibilities

• Engage inbound callers and resolve administrative concerns related to claims and dissatisfaction
• Research and communicate member information while maintaining confidentiality
• Support team development by mentoring new staff and participating in performance enhancement initiatives

Required Qualifications

• High school diploma or equivalent GED
• 2 years of work experience in customer service
• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• Familiarity with medical terminology and healthcare procedures
• Knowledge of HIPAA regulations and healthcare compliance standards