Senior Customer Care Specialist

Job Summary

A company is looking for a Senior Customer Care Specialist.

Key Responsibilities

• Engage customers and determine how to assist them
• Answer and effectively respond to inbound phone calls via call center applications
• Respond to inquiries on vehicle titling and registration processes for various dealers and clients

Required Qualifications

• 3 years' experience in Client Services, Support, or related functions in the technology or software industry
• Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM)
• Experience as a customer care agent for an assigned customer base or product area
• Ability to document and report on customer inquiries and resolutions
• Experience in following up with customers on issue status and resolution