Senior Customer Community Specialist

Job Summary

To support the growth and evolution of the Responsive Customer Community, the full-time remote Senior Customer Community Specialist will develop and execute a comprehensive strategy, oversee community operations, and foster cross-functional partnerships to enhance customer engagement and resource accessibility.

Key responsibilities

• Develop and implement the vision and roadmap for the Responsive Customer Community, ensuring it serves as a central hub for customer resources
• Lead the relaunch of the community, managing all phases from discovery to execution, including customer research and platform optimization
• Create and execute a content strategy that effectively connects customers with resources throughout their journey, enhancing participation and advocacy

Required qualifications

• 5+ years of experience in customer community, digital customer success, or a related B2B SaaS discipline
• Proven track record of launching or scaling online customer communities from strategy through optimization
• Experience developing community content strategies aligned with customer segments and measurable business outcomes
• Strong project leadership skills with a history of managing complex, cross-functional programs
• Familiarity with community analytics and reporting tools to guide strategic decisions