Senior Customer Education Manager

Job Summary

Building and scaling customer education programs, the full-time Senior Customer Education Manager will develop content, launch learning initiatives, and enhance self-service resources in a hybrid work environment.

Key responsibilities

• Define and execute Allego's customer enablement strategy, creating scalable programs for customer learning and engagement
• Transform product documentation into a modern self-service experience with practical guidance and best practices
• Design and deliver engaging educational experiences, including videos, guides, and webinars, to enhance customer adoption and success

Required qualifications

• Direct experience in building and scaling customer education or enablement programs within a SaaS organization
• Familiarity with revenue enablement platforms and sales enablement technology
• Proven track record in developing customer education strategies based on adult learning principles
• Experience administering customer education or related enablement technologies
• Strong program management skills with a portfolio demonstrating exceptional communication and instructional design