Senior Customer Education Specialist

Job Summary

As a remote, full-time Senior Customer Education Specialist, the candidate will build and facilitate cohort-based training programs for commercial and mid-market accounts, guiding customers through structured learning journeys to maximize the value of the connected operations platform.

Key responsibilities

• Build, deliver, and facilitate cohort-based training programs for customers, ensuring effective onboarding and product adoption
• Design innovative training experiences that integrate physical and digital assets, enhancing customer engagement
• Manage logistics for live training sessions, including registration, delivery, and post-session follow-up

Required qualifications

• 3-4 years of experience in teaching or delivering training, with at least 1 year in a scaled delivery model
• Demonstrated experience delivering at-scale programs and live webinars to external audiences
• Ability to build digital learning assets using various tools and platforms
• Working grasp of instructional design principles to structure content around clear learning objectives
• Strong analytical skills to assess engagement and iterate on training content