Senior Customer Enablement Manager

Job Summary

A company is looking for a Senior Customer Enablement Manager to enhance customer experience and drive product adoption.

Key Responsibilities:

• Build and maintain strong relationships with clients, addressing their needs and ensuring success
• Identify gaps in customer experience and product adoption, recommending proactive solutions
• Serve as an escalation point for critical customer issues, ensuring swift resolution and satisfaction

Required Qualifications:

• 6 years' experience in customer success, customer support, or product experience
• Expertise in CRM systems, particularly Salesforce
• Proficiency in Microsoft Office