Senior Customer Enablement Manager

Job Summary

Leading a high-performing team, the full-time Senior Customer Enablement Manager will define and execute strategies to drive customer adoption and retention of Micromedex, ensuring seamless integration into clinical workflows in a remote environment.

Key Responsibilities

• Define and lead an implementation strategy to enhance customer engagement and retention
• Build a retention-focused operating model integrated with cross-functional teams to support adoption efforts
• Own training and change management strategies to facilitate customer transitions and maximize product utilization

Required Qualifications

• Bachelor's degree or equivalent experience in Information Systems/Technology
• 5+ years of experience in managing customer enablement or delivery teams in SaaS or healthcare technology
• Proven ability to translate strategy into execution across distributed teams
• Experience driving accountability for adoption and retention metrics
• Understanding of healthcare workflows and familiarity with interoperability standards preferred