Senior Customer Enablement Practitioner
Job Summary
As a hands-on technical expert, the full-time Senior Customer Enablement Practitioner will work remotely to build, configure, and troubleshoot production environments while providing deep domain expertise for complex customer needs in API and integration design.
Key responsibilities
- Lead technical engagements for complex configurations, API integration architecture, and platform optimization
- Conduct strategic workshops and platform health checks, delivering actionable recommendations to customers
- Document product gaps and provide structured feedback to enhance product offerings based on customer interactions
Required qualifications
- Minimum 8 years of hands-on technical experience in CCaaS post-sales, professional services, or solutions engineering
- Proven expertise in CRM and ERP integrations for enterprise contact centers
- Fluency in REST API, including experience with API calls, debugging, and designing error handling logic
- Experience with middleware and iPaaS solutions, particularly in assessing integrations within a CCaaS context
- Relevant platform certifications preferred, such as RingCentral, NICE CXone, or Salesforce
Complete Job Description
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