Senior Customer Enablement Specialist

Job Summary

A company is looking for a Senior Customer Enablement Specialist to provide expert technical support and training to distribution partners.

Key Responsibilities

• Provide advanced technical support and guidance for complex customer issues, focusing on API integrations and platform functionality
• Design and deliver engaging training sessions for distribution partners on platform features and troubleshooting
• Collaborate with teams to improve training programs and address complex integration issues

Required Qualifications

• 5+ years of experience in a customer-facing role, preferably in a SaaS or e-commerce environment
• Extensive experience with API troubleshooting and data validation
• Familiarity with AWS infrastructure for troubleshooting system-level issues
• Experience with at least one coding language for basic scripting or data manipulation
• Experience delivering presentations or training sessions, preferably in a technical context