Senior Customer Enablement Specialist
Job Summary
Seeking a full-time Senior Customer Enablement Specialist, this remote position will manage complex technical engagements, including building and configuring production environments, leading strategic workshops, and providing expert consultation on workforce management and quality management scenarios.
Key responsibilities:
- Engage as a technical specialist during customer needs assessments and lead focused workshops
- Conduct platform health checks and provide actionable recommendations for system optimization
- Document product gaps and participate in feedback integration to enhance product offerings
Required qualifications:
- Minimum 8 years of hands-on technical experience in CCaaS post-sales or solutions engineering
- Proven expertise in API and integration design within enterprise environments
- Fluency in REST API, with experience in debugging and designing integration logic
- Experience with middleware and iPaaS solutions, such as MuleSoft or Boomi
- Relevant platform certifications preferred, such as RingCentral, NICE CXone, or Salesforce
Complete Job Description
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