Senior Customer Engineer

Job Summary

A company is looking for a Senior Customer Engineer.

Key Responsibilities

• Lead technical strategy for complex customer deployments and partner with account teams for retention and expansion
• Guide onboarding and implementation for strategic customers, ensuring value realization throughout the process
• Build team capabilities through playbooks, coaching, and improving workflows across the Customer Engineering team

Required Qualifications

• 5 to 8 years of experience in a customer-facing technical role
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs
• Proven experience managing strategic accounts with executive-level stakeholders
• Demonstrated ability to solve ambiguous problems involving multiple variables
• Experience using AI tools for account research and workflow automation