Senior Customer Engineer

Job Summary

A company is looking for a Senior Customer Engineer to manage strategic accounts and drive technical strategy for complex deployments.

Key Responsibilities

• Lead new customer acquisition, product expansion, and technical evaluations
• Manage complex implementations and ensure customers realize value during onboarding
• Drive adoption and growth by diagnosing issues and connecting technical work to business outcomes

Required Qualifications

• 5 to 8 years of experience in a customer-facing technical role
• Deep hands-on experience with web technologies such as HTML, CSS, JavaScript, and REST APIs
• Proven experience managing strategic accounts with executive-level stakeholders
• Demonstrated ability to solve ambiguous problems with multiple variables
• Experience using AI tools for account research and workflow automation