Senior Customer Engineer

Job Summary

A company is looking for a Senior Customer Engineer who will manage strategic accounts and drive technical strategy for complex deployments.

Key Responsibilities

• Partner with Account Directors on pre-sales motions for customer acquisition and product expansion
• Lead onboarding and implementation for strategic customers, ensuring value realization
• Identify opportunities for adoption and growth, connecting technical work to business outcomes

Required Qualifications

• 5 to 8 years of experience in a customer-facing technical role
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs
• Proven experience managing strategic accounts with executive-level stakeholders
• Demonstrated ability to solve ambiguous problems with multiple variables
• Hands-on use of AI tools integrated into day-to-day work