Senior Customer Engineer

Job Summary

A company is looking for a Senior Customer Engineer, Enterprise.

Key Responsibilities

• Lead technical strategy for complex deployments and customer onboarding, ensuring value realization
• Identify opportunities for adoption and expansion, diagnosing issues and designing paths forward
• Build team capabilities through playbooks, coaching, and improving workflows across the Customer Engineering team

Required Qualifications

• 5 to 8 years of experience in a customer-facing technical role
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs
• Proven experience managing strategic accounts with executive-level stakeholders
• Demonstrated ability to solve ambiguous problems with multiple variables
• Hands-on use of AI tools integrated into day-to-day work