Senior Customer Engineer

Job Summary

Focusing on the acquisition and expansion of innovative Digital Native accounts, the full-time Senior Customer Engineer will manage technical relationships, lead architectural design, and drive customer adoption while working in a hybrid environment in New York.

Key responsibilities

• Lead technical discovery and design bespoke architectures, delivering demos and Proofs of Concept across Cloudflare's portfolio
• Serve as the primary technical contact during onboarding and implementation, ensuring rapid customer adoption and value realization
• Identify and drive strategic cross-sell and upsell opportunities while maintaining deep relationships with key stakeholders throughout the customer lifecycle

Required qualifications

• Deep understanding of the Life of a Request on the Internet
• Experience in a customer-facing technical role such as Solutions Engineering or Sales Engineering
• Broad technical expertise in web security, networking, and cloud infrastructure
• Exceptional communication and presentation skills for diverse audiences
• Experience integrating AI-augmented workflows into development cycles