Senior Customer Engineer

Job Summary

Working in a hybrid capacity in New York, the full-time Senior Customer Engineer will manage technical relationships with innovative Digital Native accounts, focusing on customer acquisition, onboarding, and expansion while delivering architectural value and measurable business outcomes.

Key responsibilities

• Lead technical discovery and design bespoke architectures, delivering demos and Proofs of Concept across Cloudflare's portfolio
• Serve as the primary technical contact from contract signature through full platform adoption, ensuring rapid time-to-value
• Identify and drive strategic cross-sell and upsell opportunities based on platform usage data and customer business objectives

Required qualifications

• Deep understanding of The Life of a Request on the Internet
• Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
• Broad technical expertise in web security, networking, and cloud infrastructure
• Exceptional communication and presentation skills for engaging both technical and executive audiences
• Experience integrating AI-augmented workflows into daily development cycles