Senior Customer Engineer

Job Summary

Focusing on both the acquisition and expansion of innovative Digital Native accounts, the full-time Senior Customer Engineer will manage technical relationships, lead onboarding and implementation, and drive strategic growth initiatives in a hybrid role based in New York.

Key responsibilities

• Lead technical discovery, design bespoke architectures, and deliver demos and Proofs of Concept across Cloudflare's portfolio
• Serve as the primary technical contact through the customer lifecycle, ensuring rapid adoption and value realization
• Identify and drive strategic cross-sell and upsell opportunities while maintaining deep relationships with key stakeholders

Required qualifications

• Deep understanding of web security, networking, and cloud infrastructure
• Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
• Exceptional communication and presentation skills for engaging with both technical and executive audiences
• Experience with AI-augmented workflows integrated into development cycles
• Proficiency in programming languages such as Python, JavaScript, or Go