Senior Customer Engineer
Job Summary
Focused on driving technical relationships and customer success, the full-time Senior Customer Engineer will engage with high-growth digital native accounts in a hybrid New York setting, overseeing technical onboarding, adoption, and expansion while delivering architectural value and measurable business outcomes.
Key responsibilities
- Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio
- Serve as the primary technical contact from contract signature through full platform adoption, ensuring rapid time-to-value
- Identify and drive strategic cross-sell and upsell opportunities, leading technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI
Required qualifications
- Deep understanding of the Life of a Request on the Internet
- Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
- Broad technical expertise across web security, networking, and cloud infrastructure
- Exceptional communication and presentation skills for engaging both technical and executive audiences
- Experience with AI-augmented workflows integrated into daily development cycles
Complete Job Description
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