Senior Customer Engineer
Job Summary
As a part-time Senior Customer Engineer working remotely from Shenzhen, the successful candidate will manage technical relationships with clients, lead technical discovery and product demonstrations, and drive long-term customer success through strategic alignment and AI-augmented workflows.
Key responsibilities
- Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs)
- Act as a trusted technical advisor throughout the customer lifecycle, maintaining relationships with key stakeholders
- Own the long-term technical relationship, ensuring alignment between customer goals and product roadmap while driving account growth
Required qualifications
- Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
- Broad technical expertise in web security, networking, cloud infrastructure, and enterprise architecture
- Proven track record in a quota-carrying or revenue-aligned environment with understanding of SaaS metrics
- Bilingual in English and Cantonese to support Hong Kong customers
- Proficiency in Python, JavaScript, or similar languages for writing custom integration scripts
Complete Job Description
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