Senior Customer Engineer

Job Summary

Working in a hybrid capacity in New York, the full-time Senior Customer Engineer will manage technical relationships with high-growth Digital Native accounts, focusing on customer acquisition, onboarding, and expansion while delivering architectural value and measurable business outcomes.

Key responsibilities

• Lead technical discovery and design bespoke architectures while delivering demos and Proofs of Concept (PoCs)
• Serve as the primary technical contact throughout the customer lifecycle, ensuring full platform adoption and resolving integration issues
• Drive strategic cross-sell and upsell opportunities while maintaining deep relationships with key stakeholders

Required qualifications

• Deep understanding of internet request processes and web security, networking, and cloud infrastructure
• Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
• Exceptional communication skills, able to engage with both technical teams and C-suite executives
• Experience integrating AI-augmented workflows into daily development cycles
• Proficiency in technical domains relevant to Cloudflare's portfolio, including security and networking technologies