Senior Customer Engineer
Job Summary
Focused on driving customer success, the full-time Senior Customer Engineer will manage technical relationships with Digital Native accounts, leading onboarding, adoption, and expansion efforts while working in a hybrid environment in New York.
Key responsibilities
- Lead technical discovery and design bespoke architectures, delivering demos and Proofs of Concept across Cloudflare's portfolio
- Serve as the primary technical contact throughout the customer lifecycle, ensuring rapid time-to-value and proactive monitoring of customer health
- Identify and drive strategic cross-sell and upsell opportunities while maintaining deep relationships with key stakeholders
Required qualifications
- Deep understanding of web security, networking, and cloud infrastructure
- Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
- Exceptional communication and presentation skills for engaging with both technical and executive audiences
- Proficiency in integrating AI-augmented workflows into development processes
- Hands-on experience with Cloudflare's Developer and AI platform is preferred
Complete Job Description
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