Senior Customer Engineer
Job Summary
Working in a hybrid capacity in New York, the full-time Senior Customer Engineer will manage technical relationships with innovative Digital Native accounts, focusing on customer acquisition and expansion while delivering architectural value and measurable business outcomes throughout the customer lifecycle.
Key responsibilities
- Lead technical discovery and design bespoke architectures, delivering demos and Proofs of Concept (PoCs) across Cloudflare's portfolio
- Serve as the primary technical contact during onboarding and implementation, ensuring customer health and rapid time-to-value
- Drive strategic cross-sell and upsell opportunities while maintaining relationships with key stakeholders throughout the customer lifecycle
Required qualifications
- Deep understanding of the life of a request on the Internet
- Experience in a customer-facing technical role such as Solutions Engineering or Sales Engineering
- Broad technical expertise in web security, networking, and cloud infrastructure
- Exceptional communication and presentation skills for engaging both technical and executive audiences
- Experience integrating AI-augmented workflows into development processes
Complete Job Description
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