Senior Customer Engineer
Job Summary
Working in a hybrid capacity in New York, the full-time Senior Customer Engineer will manage technical relationships with innovative Digital Native accounts, focusing on onboarding, adoption, and expansion while delivering architectural value and measurable business outcomes throughout the customer lifecycle.
Key responsibilities
- Lead technical discovery and design bespoke architectures while delivering demos and Proofs of Concept across Cloudflare's portfolio
- Serve as the primary technical contact from contract signature through full platform adoption, ensuring rapid time-to-value
- Identify and drive strategic cross-sell and upsell opportunities, leading technical Quarterly Business Reviews that translate platform metrics into C-level ROI
Required qualifications
- Deep understanding of The Life of a Request on the Internet
- Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
- Broad technical expertise across web security, networking, and cloud infrastructure
- Exceptional communication and presentation skills for engaging both technical and executive audiences
- Experience with AI-augmented workflows in development processes
Complete Job Description
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