Senior Customer Engineer
Job Summary
Working in a hybrid capacity in New York, the full-time Senior Customer Engineer will manage technical relationships with Digital Native accounts, focusing on acquisition, customer adoption, and expansion while delivering architectural value and measurable business outcomes.
Key responsibilities
- Lead technical discovery and design bespoke architectures while delivering demos and Proofs of Concept across Cloudflare's portfolio
- Serve as the primary technical contact during onboarding and implementation, ensuring rapid time-to-value and customer health monitoring
- Identify strategic cross-sell and upsell opportunities and lead technical Quarterly Business Reviews to demonstrate ROI
Required qualifications
- Deep understanding of the Life of a Request on the Internet
- Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
- Broad technical expertise across web security, networking, and cloud infrastructure
- Exceptional communication skills for engaging with both technical and executive stakeholders
- Experience with AI-augmented workflows integrated into development processes
Complete Job Description
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