Senior Customer Engineer
Job Summary
Focused on acquiring and expanding relationships with innovative Digital Native accounts, the full-time Senior Customer Engineer will manage technical discovery, onboarding, and ongoing customer engagement while working in a hybrid environment in New York.
Key responsibilities
- Lead technical discovery and design bespoke architectures while delivering compelling demos and Proofs of Concept (PoCs)
- Serve as the primary technical contact throughout the customer lifecycle, ensuring successful onboarding and adoption of Cloudflare's platform
- Identify and drive strategic cross-sell and upsell opportunities, translating platform metrics into C-level ROI during technical Quarterly Business Reviews (QBRs)
Required qualifications
- Deep understanding of web security, networking, and cloud infrastructure
- Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
- Exceptional communication and presentation skills, capable of engaging with both technical and executive audiences
- Experience with AI-augmented workflows integrated into development processes
- Proficiency in technical concepts related to the Internet and application development
Complete Job Description
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