Senior Customer Engineer
Job Summary
Owning strategic and complex Enterprise accounts, the full-time remote Senior Customer Engineer will lead technical strategy for customer acquisition, implementation, and value realization while driving retention and expansion efforts across a West Coast territory.
Key responsibilities
- Partner with Account Directors on pre-sales motions, crafting tailored demos and leading technical evaluations
- Lead onboarding for strategic customers, ensuring successful implementation and integration while building customer-specific playbooks
- Identify opportunities for adoption and expansion, diagnosing issues and connecting technical work to measurable business outcomes
Required qualifications
- 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering or Technical Account Management
- Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs
- Proven experience managing strategic Enterprise accounts with executive-level stakeholders
- Demonstrated ability to solve ambiguous problems involving multiple variables and tradeoffs
- Hands-on use of AI tools for account research, content creation, or workflow automation
Complete Job Description
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