Senior Customer Engineer
Job Summary
Working remotely in a full-time capacity, the Senior Customer Operationalization Engineer will support customers in deploying, integrating, and operating Noma's AI security solutions, translating complex use cases into reliable configurations and workflows.
Key responsibilities
- Translate customer use cases into technical requirements, configurations, integrations, and production-readiness plans
- Provide hands-on guidance for deployment and optimization through architecture advice, automation, and best practices
- Lead technical deep dives to diagnose and resolve complex configuration and integration issues
Required qualifications
- 5+ years of experience in a customer-facing technical role within a B2B SaaS environment
- Strong technical aptitude with scripting skills in Python, Bash, or similar languages
- Hands-on experience with APIs, cloud environments, security controls, and production troubleshooting
- Excellent communication skills for leading technical customer conversations
- Proactive, customer-focused approach with strong problem-solving skills
Complete Job Description
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