Senior Customer Engineer
Job Summary
Owning strategic and complex Enterprise accounts, the full-time Senior Customer Engineer will manage pre- and post-sales technical strategies, lead onboarding and complex implementations, and drive customer adoption and expansion in a remote role supporting a West Coast territory.
Key responsibilities
- Partner with Account Directors on pre-sales motions, delivering tailored demos and leading technical evaluations
- Lead onboarding for strategic customers, ensuring successful implementation and value realization
- Identify opportunities for adoption and expansion, diagnosing root causes of stalled adoption and designing actionable paths forward
Required qualifications
- 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering or Technical Account Management
- Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs
- Proven experience managing strategic Enterprise accounts with executive-level stakeholders
- Demonstrated ability to solve ambiguous problems involving multiple variables and tradeoffs
- Hands-on use of AI tools for account research and workflow automation integrated into daily work
Complete Job Description
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