Senior Customer Engineer
Job Summary
Experienced in customer-facing technical roles, the full-time Senior Customer Engineer will independently lead complex customer engagements, including deployments and performance optimizations, while providing technical leadership and mentoring within the Customer Engineering team.
Key Responsibilities
- Serve as the primary technical advisor for enterprise customer accounts, leading deployments, migrations, and performance optimization initiatives
- Lead troubleshooting for complex technical issues and act as a senior escalation resource within the Customer Engineering team
- Mentor Customer Engineers and contribute to the development of technical resources and best practices
Required Qualifications
- 6+ years of experience in customer-facing technical roles such as Customer Engineering or Solutions Architecture
- Hands-on expertise with distributed databases including ScyllaDB, Cassandra, or Datastax Enterprise
- Strong troubleshooting experience in database performance and distributed systems
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
- Strong Linux systems knowledge and hands-on scripting/programming capability in languages such as Python or Java
Complete Job Description
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