Senior Customer Engineer, SLED

Job Summary

Focusing on the public sector, the full-time Senior Customer Engineer, SLED will manage technical relationships, lead customer onboarding, and drive account expansion while working remotely from California or Arizona.

Key responsibilities

• Lead technical discovery and build customized architectures for public sector clients while delivering product demonstrations and Proof of Concepts (PoCs)
• Oversee customer onboarding and implementation, ensuring rapid value realization and addressing integration challenges in municipal and educational IT infrastructures
• Act as a trusted advisor throughout the customer lifecycle, maintaining relationships with stakeholders and driving commercial accountability for platform adoption and revenue growth

Required qualifications

• Proven experience working with or selling into SLED, Local Government, or Municipal agencies, with knowledge of public sector buying cycles
• Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
• Broad technical expertise in web security, networking, cloud infrastructure, and enterprise architecture
• Track record of operating in a quota-carrying or revenue-aligned environment with an understanding of SaaS metrics
• Exceptional presentation and stakeholder management skills, bridging technical details with high-level business strategies