Senior Customer Experience Advocate

Job Summary

A company is looking for a Senior Customer Experience Advocate (Remote).

Key Responsibilities

• Serve as the primary relationship owner for high-profile accounts, ensuring proactive communication and engagement
• Manage escalation processes for client issues, ensuring timely resolutions and maintaining clear communication
• Prepare and deliver internal reporting on client health, engagement, and performance metrics

Required Qualifications

• 5+ years of experience in Client Success, Account Management, or a related client-facing role
• Proven ability to manage executive-level relationships and navigate complex organizational structures
• Experience working cross-functionally with Sales, Product, Support, and Engineering teams
• Proficiency in CRM platforms and customer success tools
• Strong analytical skills with experience in building performance dashboards