Senior Customer Experience Analyst

Job Summary

A company is looking for a Senior Customer Experience Analyst.

Key Responsibilities

• Support the execution and optimization of Voice of the Customer (VoC) programs
• Analyze large datasets to uncover patterns and generate insights
• Act as a system owner in Qualtrics, managing integrations and dashboards

Required Qualifications

• 3-5 years of experience in Customer Experience or related data-focused roles
• Hands-on experience performing statistical analysis on complex datasets
• Working knowledge of Qualtrics or ability to learn quickly
• Experience integrating Qualtrics with Salesforce or Gainsight is preferred
• Familiarity with BI tools, SQL, or data manipulation in Excel/Python/R is a plus