Senior Customer Experience Analyst

Job Summary

A company is looking for a Senior Customer Experience Analyst.

Key Responsibilities

• Support the execution and optimization of Voice of the Customer (VoC) programs and maintain a cohesive listening strategy
• Analyze large datasets to uncover patterns and identify opportunities for improving customer retention and growth
• Act as a system owner in Qualtrics, managing integrations and ensuring accurate data flows across platforms

Required Qualifications

• Bachelor's degree in Analytics, Statistics, Business, Economics, Data Science, Information Systems, or related field
• 3-5 years of experience in Customer Experience (CX), Voice of the Customer (VoC), or related data-focused role
• Experience in a B2B SaaS or enterprise software environment preferred
• Strong hands-on experience with Qualtrics and integrating it with Salesforce or Gainsight
• Familiarity with BI tools, SQL, or data manipulation in Excel/Python/R is a plus