Senior Customer Experience Analyst

Job Summary

Senior Customer Experience Analyst, this full-time role involves supporting customer listening programs, conducting advanced analytics, and managing tool integrations to enhance customer experience insights.

Key Responsibilities

• Support the execution and optimization of Voice of the Customer (VoC) programs and maintain a cohesive listening strategy
• Analyze large datasets to uncover insights related to customer sentiment and retention opportunities
• Act as a system owner for Qualtrics, ensuring accurate data flows and building dashboards for actionable insights

Required Qualifications

• Bachelor's degree in Analytics, Statistics, Business, Economics, Data Science, Information Systems, or related field
• 3-5 years of experience in Customer Experience, Voice of the Customer, or related analytics role
• Experience in a B2B SaaS or enterprise software environment preferred
• Hands-on experience with Qualtrics, including survey design and dashboard creation
• Experience integrating Qualtrics with Salesforce or Gainsight is highly preferred