Senior Customer Experience Analyst
Job Summary
Seeking a curious and analytically minded professional, the full-time Senior Customer Experience Analyst will support and optimize Voice of the Customer (VoC) programs, manage systems integrations, and analyze customer feedback to drive business outcomes, with flexibility for remote work from the Northeast USA.
Key Responsibilities
- Support the execution and optimization of VoC programs, including survey design and governance
- Serve as a technical administrator for the Qualtrics platform and manage integrations with Salesforce and other systems
- Analyze customer feedback and operational data to identify trends and provide actionable insights to stakeholders
Required Qualifications
- Bachelor's degree in Analytics, Statistics, Business, Economics, Data Science, Information Systems, or a related field
- 3-5 years of experience in Customer Experience (CX), Voice of the Customer (VoC), or related analytics roles
- Strong hands-on experience with Qualtrics, including survey design and platform administration
- Experience working with Salesforce, Gainsight, or similar business systems
- Familiarity with APIs, workflow automation, and system integrations
Complete Job Description
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