Senior Customer Experience Analyst

Job Summary

Seeking a full-time Senior Customer Experience Operations Analyst to work remotely within the Eastern Time Zone, who will develop and manage CX Metrics dashboards, investigate and consolidate data across multiple systems, and serve as the primary expert on CX data for various customer-focused functions.

Key responsibilities:

• Develop a phased strategy for CX Metrics dashboards, starting with core metrics for each CCO function
• Investigate and map CX data across systems to identify necessary fields for desired metrics
• Design and build automated dashboard feeds that consolidate data into a single view of CX performance metrics

Required qualifications:

• 3+ years of experience in analytics or data-focused roles within Customer Experience or SaaS environments
• Experience building dashboards using tools like Tableau and Power BI with live data connections
• Proficiency in data transformation, SQL queries, and simple ETL logic
• Strong knowledge of Salesforce data architecture and experience with CRM data extraction
• Familiarity with standard CX metrics and their impact on business outcomes