Senior Customer Experience Associate

Job Summary

A company is looking for a CX Programs Sr. Associate to enhance customer experience through data-driven insights and cross-functional collaboration.

Key Responsibilities

• Develop and improve end-to-end customer experience based on customer needs and pain points
• Contribute to key performance indicators (KPIs) such as CSAT and TTR for relevant projects
• Support the implementation of customer-centric product and process improvements across teams

Required Qualifications

• Experience in analyzing customer feedback and translating data into actionable insights
• Ability to manage projects end-to-end and thrive in evolving environments
• Familiarity with AI tools to enhance team efficiency and support operations
• Strong understanding of customer journey beyond support interactions
• Advocacy for customer experience in collaboration with Product and Ops teams