Senior Customer Experience Consultant

Job Summary

Driving customer experience transformations, the full-time Senior Customer Experience Consultant will collaborate with cross-functional teams to analyze data, gather insights, and develop strategies that enhance customer interactions in a remote environment.

Key Responsibilities:

• Develop and maintain enterprise-wide customer experience frameworks and methodologies
• Lead discovery phases for customer experience transformations, including diagnosing pain points and designing future state experiences
• Plan and conduct exploratory customer research to communicate findings to executive stakeholders

Required Qualifications:

• Undergraduate degree in customer experience, human-computer interaction, psychology, information science, communications, or related field preferred
• Typically eight or more years of experience in human-centered design, customer experience leadership, or consulting
• Proven knowledge of strategy planning, concepts, and methodologies
• Significant leadership experience with strategic projects from a top-tier consulting firm or Fortune 100 strategy planning group
• Strong executive presence with the ability to influence leaders at various organizational levels