Senior Customer Experience Designer

Job Summary

A company is looking for a Senior Customer Experience Designer.

Key Responsibilities

• Research, analyze, and design improvements for customer experiences
• Plan and conduct qualitative and quantitative customer research activities
• Lead ideation workshops with cross-functional partners to develop solutions

Required Qualifications

• High School Diploma or GED
• Minimum of 8 years of experience in customer experience design, service design, human-centered design, or UX design
• Ability to design whole systems beyond just interface elements
• Experience with rapid prototyping and tools like Figma, Sketch, and Adobe XD
• Interest in applying AI tools and staying updated with AI-led experience benchmarks