Senior Customer Experience Manager

Job Summary

A company is looking for a Sr Manager, Customer Experience.

Key Responsibilities

• Lead web operations and enhance web capabilities for personalization
• Standardize web development operations and manage the creation of reusable web templates
• Define website roadmap and ensure timely updates, campaign launches, and feature deployments

Required Qualifications

• 10+ years of experience in web management and web testing and personalization
• Expertise with CMS platforms and basic front-end web technologies (HTML/CSS/JavaScript)
• 5+ years of hands-on experience with Adobe Experience Manager and Adobe Target
• Proven leadership in managing cross-functional teams and large-scale digital initiatives
• Adept at collaborating with product, marketing, design, and operations teams