Senior Customer Experience Manager

Job Summary

A company is looking for a Senior Customer Experience Program Manager.

Key Responsibilities

• Execute projects that align with Customer Experience Operations (CXO) objectives and deliver value
• Lead and govern complex projects, documenting results and measuring key indicators
• Provide strategic insights and support for planning, governance processes, and change management

Required Qualifications

• Minimum 5 years of related experience
• Strong leadership and relationship-building skills
• Experience in project execution, governance, and organizational process implementation
• Ability to manage multiple projects and priorities simultaneously
• Experience preparing presentation materials for executive meetings