Senior Customer Experience Manager

Job Summary

Focused on building long-term relationships with Strategic clients, the full-time Senior Customer Experience Manager will manage onboarding, drive adoption of AI solutions, and collaborate cross-functionally to enhance customer experiences in a remote environment.

Key responsibilities

• Build and maintain trusted relationships with Strategic customers, ensuring they derive value from the platform
• Lead efficient and customized onboarding engagements for complex enterprise workflows
• Act as a strategic advisor on AI best practices, optimizing both human and AI-generated responses

Required qualifications

• 7+ years of experience in customer success, account management, or CX leadership roles, preferably in SaaS or AI platforms
• Strong account management experience with technical and strategic stakeholders in Fortune 100 companies
• Experience with AI/ML, LLMs, or enterprise automation tools is a plus
• Familiarity with AI quality, prompt tuning, or training data workflows
• A customer-first mindset with a passion for ethical, human-centric AI