Senior Customer Experience Manager
Job Summary
Building long-term relationships with Strategic clients, the full-time Senior Customer Experience Manager will ensure successful onboarding, drive adoption of AI solutions, and collaborate cross-functionally to enhance customer experiences in a remote environment.
Key responsibilities
- Build and maintain trusted relationships with Strategic customers to demonstrate the value of Maven's platform
- Lead efficient and customized onboarding engagements tailored to complex enterprise workflows
- Partner with customers to drive platform adoption, identify scaling opportunities, and provide strategic guidance on AI best practices
Required qualifications
- 7+ years of experience in customer success, account management, or CX leadership roles, preferably in SaaS or AI-enabled platforms
- Strong account management experience with technical and strategic stakeholders, particularly with Fortune 100 clients
- Familiarity with AI/ML, LLMs, or enterprise automation tools is a plus
- Experience in navigating AI quality, prompt tuning, or training data workflows
- A customer-first mindset with a passion for ethical, human-centric AI
Complete Job Description
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