Senior Customer Experience Researcher
Job Summary
Seeking a passionate and innovative Senior Customer Experience Researcher, the full-time remote position will define and conduct end-to-end research, identify key insights, and drive business strategy within a global enterprise environment.
Key Responsibilities
- Partner with CX Leads and stakeholders to identify business challenges and develop actionable research plans
- Design and execute qualitative and quantitative research studies, including interviews, surveys, and journey mapping
- Communicate findings and actionable recommendations to diverse audiences, connecting customer insights to business strategy
Required Qualifications
- Bachelor's degree in Human-Computer Interaction, Statistics, Psychology, or a related field
- 5+ years of experience in an applied research setting
- Experience with research and analytics tools such as Qualtrics, Medallia, or SPSS
- Strong analytical and synthesis skills with the ability to integrate multiple sources of information
- Portfolio demonstrating customer research work and methodologies
Complete Job Description
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