Senior Customer Experience Specialist
Job Summary
A company is looking for a Senior Customer Experience Specialist (Bilingual Japanese).
Key Responsibilities:
- Respond to customer inquiries and issues via phone or email
- Research and resolve complex problems related to fraud support and internet operations
- Act as a liaison between customers and different departments to address customer or technology issues
Required Qualifications:
- High school diploma or equivalent
- Minimum of three years of Contact Center customer service experience
- Successfully completed training for entry-level roles
COMPLETE JOB DESCRIPTION
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