Senior Customer Experience Strategist

Job Summary

A company is looking for a Senior Customer Experience (CX) Strategist.

Key Responsibilities:

• Lead client research and analysis efforts to uncover drivers, pain points, and unmet needs of varied target audiences
• Develop audience-driven artifacts that reveal new and innovative approaches to digital marketing and customer experience
• Create effective communications to increase ability to change the customer experience

Required Qualifications:

• 7+ years leading CX, customer journey, or human centered design experience
• Knowledge and implementation of core CX efforts end-to-end
• Experience developing personas, experience maps, and service blueprints
• Interview and workshop facilitation skills
• Bachelor's degree or greater