Senior Customer Experience Trainer

Job Summary

A company is looking for a Senior CX Trainer for their Customer Support department.

Key Responsibilities:

• Deliver customer service training programs to new hires and existing employees
• Maintain knowledge of customer service protocols, policies, and techniques
• Monitor employee progress and evaluate training program effectiveness

Required Qualifications:

• Minimum of 5 years of experience as a trainer delivering service and/or technical training
• Experience with instructional techniques and delivery methods for engaging and effective training
• Strong knowledge of customer service operations or technical support systems
• Proficiency with Learning Management Systems and e-learning platforms
• Strong organizational and project management skills