Senior Customer Insights Analyst

Job Summary

A company is looking for a Senior Customer Insights Analyst in Customer Success Operations.

Key Responsibilities

• Design, build, and maintain dashboards and reports to track key Customer Success metrics
• Own the creation and adoption of KPIs, translating data trends into proactive recommendations
• Analyze customer behavior and product usage to identify trends and predict churn risk

Required Qualifications

• 3-5+ years of experience in data analysis, preferably in a SaaS Customer Success or Revenue Operations environment
• Strong Excel skills and hands-on experience with Salesforce; knowledge of SQL or Python required
• Experience with BI and analytics tools such as Tableau or Power BI is highly valued
• Solid understanding of SaaS metrics and performance indicators
• Experience managing projects with multiple stakeholders